SHIPPING & RETURNS

A little clarity,
before and after.

Choosing a gift for a date? Checking what happens if something’s wrong? Start here, then confirm the details for your bouquet and destination.

01 / GETTING IT TO YOU

Preparation comes
before the journey.

A made-to-order choice and a delivery journey are different parts of the timeline. For a gift with a deadline, ask about both.

Read the current store shipping policy ↗

When can my bouquet be ready?

Confirm the preparation time for the bouquet and any custom requests. A general policy estimate may not describe your particular order.

When will it arrive, and what will shipping cost?

Tell us your destination country and, where needed, postcode. Check the available shipping service, cost and estimated journey after dispatch. Confirm any taxes or duties that may apply.

Can I order for a birthday or event?

Share the occasion date before ordering. Ask whether the preparation and delivery options work for your plans. A date in your inquiry is a request, not a confirmed arrival date.

02 / IF PLANS CHANGE

Start with
a conversation.

Read the current refund policy for eligibility, time limits, conditions and any exclusions. Custom requests and digital products may need different guidance; ask about your selected item before ordering.

Read the current store refund policy ↗

Something arrived damaged or incorrect?

Contact us with your order number, what happened and clear photos of the item and packaging. Keep these while you ask about the next step.

Need to change or cancel an order?

Ask as soon as possible and include the order number. Changes and cancellations depend on the order’s status and applicable terms; a request is not a confirmed change.

Thinking of returning an item?

Read the policy’s conditions and exclusions, then contact us before sending anything back. Wait for approval and return instructions; confirm the applicable costs and address.

03 / MAKE THE QUESTION EASY

What would
you like to
ask us?

Prepare a note about a bouquet, your destination or an order. You can copy it or open an email draft.

You can also use the contact page on the live store ↗.

For an existing order, include its number. Please don’t enter payment details.

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